Products used

Chatter Sales Cloud

Clear, current and correct, Encyclopaedia Britannica are a market leader for the world’s most trusted sources of information.



“Since our beginnings in 18th Century Edinburgh, Encyclopaedia Britannica has been noted as one of the world’s most trusted sources of information. The business has progressed from traditional printed media to an evolutionary online and mobile media platform relevant in education today. To manage the growth and evolution of our business, it has been essential that we utilise the very best processes and systems to support our customer base. In 2012 we elected to migrate from our previous CRM system to Salesforce® and have been delighted with the guidance and support given by Geoff Young (MintCRM) to manage this process. All the legacy data has been migrated and we now have our sales teams across the EMEA business trained and using Salesforce® as our core CRM system. We would have no hesitation in recommending Geoff and are grateful for all the assistance given so far.”

Jane Helps, Vice President of Operations

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