Salesforce® Vendor Scorecard Solution Optimises Supplier Performance

The Salesforce® vendor scorecard solution gave PCI Pharma Services the clarity, consistency, and control it needed to manage supplier performance across its global operations. With a presence in 15 countries and a rapidly expanding supplier network, PCI Pharma Services needed a smarter way to evaluate vendors, reduce manual effort, and gain actionable insights. That’s where Mint® stepped in.

Mint® worked closely with PCI Pharma Services to build a Salesforce®-based vendor scorecard that would simplify data gathering, improve visibility, and strengthen procurement decisions across all sites. Our approach was not just about standardising metrics, it was about delivering real-time insights that empower teams to act quickly and effectively.

We began by implementing:

• Automated Data Import Routine: Standardised supplier performance data entry, removing the need for manual updates across sites.
• Custom Roll-Up Fields & Dashboards: Offering real-time views of performance metrics at site, regional, and global levels on-time delivery, quality issues, and partial shipments.
• Drill-Down Reporting: Enabling procurement leads to access granular supplier histories at the click of a button. This level of transparency not only improved operational agility but helped PCI anticipate challenges before they became costly.

With these tools in place, PCI Pharma Services could finally move away from fragmented spreadsheets and toward a unified system that brings value to every level of the supply chain. Procurement leaders now make faster, data-backed decisions, while teams across the business benefit from a consistent evaluation process.

“Thanks to Mint®, the new system is already offering more than I first envisaged!”
— Andrew Evans, Global Supply Chain Manager, PCI Pharma Services

Built to scale, the Mint® Salesforce® vendor scorecard solution will evolve alongside PCI’s growing procurement strategy, offering a long-term foundation for smarter supplier partnerships.

Whether you’re scaling up operations, onboarding new suppliers, or ready to evolving your procurement process, Mint® brings the expertise and innovation to make it happen—efficiently and with confidence. Ready to evolve your procurement strategy and take the next step in business evolution? We’re here to help.