A Salesforce® Vendor Onboarding Solution To Elevate Procurement Compliance

This Salesforce® vendor onboarding solution enabled PCI Pharma Services to streamline its supplier approval workflows while strengthening compliance and control across a globally regulated environment. With over 15 sites worldwide and strict industry regulations, PCI needed a centralised, scalable system to support vendor management and Mint® delivered just that.

We worked alongside PCI’s procurement, quality, and finance teams to design a Salesforce® solution that would formalise and automate the vendor onboarding process. The objective wasn’t just efficiency, it was control, auditability, and long-term scalability.

At the heart of the solution is a New Supplier Request Form, accessible across PCI and designed to capture critical details like supplier name, address, category, and contract terms. Once submitted, Mint®’s custom-built automation kicks in, prompting internal teams to check for existing suppliers before progressing requests through a fully compliant approval workflow.

Key features include:

• Automated Vetting Logic: Ensures duplicate vendors are avoided by prompting teams to search existing records first.
• Workflow Routing: Engages Procurement, Quality, and Finance functions in a step-by-step approval path.
• Audit Trail & e-Signatures: Captures every interaction, including credit checks, NDA compliance, and regulatory documentation.
• Scalable Design: Built on Salesforce® to grow with PCI’s needs across all business units.

The result? Faster approvals, consistent supplier data, and full traceability for audits. PCI’s teams now collaborate more effectively across regions, using shared tools and processes that reduce risk and reinforce compliance.

“Mint® are extremely collaborative and have not only given us an effective system, but also a way of demonstrating how we in the procurement function add value to the business.”
— Ann Cartwright, Director, Global Strategic Sourcing, PCI Pharma Services

By partnering with Mint®, PCI gained more than a functional tool, they now have a vendor management solution that drives procurement impact across the organisation. With all stakeholders aligned in one system, vendor onboarding has evolved from an admin-heavy task to a strategic business enabler.

If your business is ready to modernise supplier management with confidence and compliance at its core, the Mint® Salesforce® vendor onboarding solution is the place to start. So let’s talk.