Salesforce® Supply And Demand Solution Streamlines PCI’s Forecasting

The Mint®’s Salesforce® supply and demand solution helped PCI Pharma Services take control of complex, multi-site operations by centralising data and streamlining global planning in one intuitive Salesforce® platform. As a global CDMO with 15 sites and over 7,500 employees, PCI needed a smarter way to unify processes, reduce manual reporting, and unlock visibility across their entire supply chain. That’s where Mint® stepped in.

Mint® worked with PCI to design and deliver a solution that turns disconnected data into real-time, actionable insights. The goal wasn’t just about better reporting, it was about giving PCI the tools to operate at scale, with confidence.

Mint® developed a custom Salesforce® tool tailored specifically for PCI’s supply and demand planning needs. Key features included:

• New User Interfaces: Simplified, standardised data entry for orders, adherence, and delivery metrics across regions.
• Automated Data Capture: Integrated actual and planned supply chain data into a single, reliable source.
• Traffic Light Review Mechanism: A visual system to prioritise inventory, equipment, and labour capacity.
• Dynamic Reporting Tools: Auto-generated monthly reports reduced manual effort and improved data accuracy.

These enhancements allowed PCI to move from reactive to proactive planning. Teams now make decisions faster, backed by real-time visibility and robust forecasting capabilities. Data integrity was also improved, with built-in controls and locking mechanisms that reduce risk and increase accountability.

Beyond functionality, Mint®’s collaborative approach was a standout. Mint® didn’t just configure features—we worked hand-in-hand with PCI’s supply chain leaders to ensure the system aligned with their real-world operations and could evolve as their needs did.

“Working with Mint® offers us the opportunity for real evolution! They customise and thoroughly test the new functionality they develop for us, and inevitably, as we start to use it, we think of even more things we could do.”
— Andrew Evans, Global Supply Chain Manager, PCI Pharma Services

The Mint® Salesforce® supply and demand solution is more than a system upgrade, it’s a smarter way to run your operations. If you’re ready to improve forecasting, streamline processes, and future-proof your supply chain, we’re ready to help. So let’s talk.