Streamlining PCI’s Global Requests with Salesforce® RFI Automation

The Salesforce® RFI automation Mint® provided gave PCI Pharma Services a smarter, unified way to manage global Requests for Information—bringing efficiency, accuracy, and visibility. As PCI continued to grow through acquisition and expand internationally, inconsistent RFI practices across its Commercial division created challenges in speed, accuracy, and forecasting. Mint®  was brought in to change that.

Mint® worked closely with PCI to design and implement a Salesforce®-based RFI tool that simplifies and standardises how Commercial teams handle project inquiries. The result? Faster responses, improved collaboration, and a more connected sales cycle.

Our custom solution began with standardising RFI fields across all global sites, enabling consistent data capture from day one. Using intelligent screen flows, the system dynamically presents fields based on project type, ensuring users only see what’s relevant. That means less noise, fewer errors, and quicker input.

Other standout features of the Mint® Salesforce® RFI solution include:

• Auto-populated Materials Records: Key SKU and material details populate automatically, reducing admin time.
• Quoting System Integration: A single macro-enabled button exports RFI data directly into PCI’s quoting templates.
• Cloning Functionality: Existing records can be duplicated and edited, streamlining repeat submissions and reducing manual input.

The impact was immediate. PCI’s Commercial teams now process RFIs faster, with a significant reduction in duplication and manual effort. Data accuracy has improved, and every RFI is connected to its corresponding sales opportunity, helping leadership track and forecast more effectively.

What made this project successful wasn’t just our Salesforce® expertise—it was how we aligned the platform with PCI’s unique internal business processes. We didn’t just deliver a tool. We delivered a solution that grows with them.

“Mint® are such experts in their field. They really understand the Salesforce® data structure and combine this with knowledge of our internal business processes!”
— Jacob Wilson, Senior Director, Global Proposals – Commercial Services, PCI

The Mint® Salesforce® RFI automation is more than just a process upgrade. It’s a smarter, faster way to handle opportunity data at scale—built with expertise, tested for real-world use, and ready to evolve. Want to talk how we can help your business evolve to meet the evolving needs of the industry, message us today.