A Salesforce® Contracts Management Solution That Empowers Legal Efficiency

The Mint® Salesforce® contracts management solution enabled PCI Pharma Services to modernise how legal service requests are submitted, tracked, and completed, delivering visibility, efficiency, and scalable automation across a growing global enterprise. As PCI continues expanding, particularly in clinical trial services, managing legal workflows quickly and consistently is crucial. That’s where Mint® stepped in.

PCI needed a centralised, intuitive system for managing a high volume of legal contract requests across 15 global sites. Fragmented processes, limited automation, and a lack of transparency made it difficult for teams to manage expectations, measure performance, and scale effectively. We partnered with PCI  to build a custom contracts management workflow solution within Salesforce® one that would remove bottlenecks and support future growth.

Our solution introduced a guided service request mechanism that simplifies how Business Development Associates (BDAs) submit new requests. Through an intuitive screen flow, essential information is collected at the source, ensuring consistency and eliminating back-and-forth clarification. Key highlights of the system include:

• Mandatory Data Capture: Ensures every request is complete before submission, reducing delays.
• Automated Legal Alerts: Instantly notifies legal teams of required reviews or document creation tasks.
• Real-Time Status Dashboards: Tracks progress, ownership, and performance across legal workflows.
• Scalability for Growth: Designed to support multiple legal teams and future automation enhancements.

The result? Legal teams respond faster, BDAs gain visibility into the progress of their requests, and leadership can access up-to-the-minute reporting on volume and efficiency.

What set Mint® apart in this engagement wasn’t just our technical expertise, it was our deep understanding of PCI’s operational needs and our ability to translate them into a solution that works. We ensured that every step of the process supported not only current requirements but long-term scalability.

“Mint® are great to work with. They were insightful and knowledgeable, coming up with solutions to every problem we gave them!”
— Scott Collins, Senior Director, Contracts Management, PCI Pharma Services

The Mint® Salesforce® contracts management solution has helped PCI create a legal workflow that’s faster, clearer, and built to scale. If you’re ready to streamline contract approvals and improve collaboration, we’re ready to build a solution that fits your business. Let’s talk.