Seamless Business Consolidation at PCI: A Post-Acquisition Transformation

 With Mint®’s support they enabled PCI Pharma Services to streamline its post-acquisition Customer Relationship Management (CRM) consolidation, ensuring seamless business consolidation, improved reporting, and operational continuity. As PCI Pharma Services continues to grow through strategic acquisitions, maintaining a unified, accurate, and scalable Salesforce® system became business-critical. That’s where Mint® delivered.

Merging business’ following an acquisition is rarely simple. Each acquired entity has its own data structures, processes, and Salesforce® configurations. Our team at Mint® partnered with PCI Pharma Services to develop a structured approach that addressed these complexities with clarity and precision.

As experts in Salesforce®, we began by conducting a comprehensive pre-migration analysis, mapping fields, identifying conflicts, and evaluating system compatibility between the acquired organisation and PCI’s customised Salesforce® platform. This groundwork allowed us to proactively manage risks and ensure accurate data handling throughout to help ensure a seamless business consolidation.

The solution featured:

• Detailed Integration Reporting: Clear insights into data volumes, discrepancies, and field mappings ensured nothing was overlooked.
• Phased Data Migration: Data was loaded in a controlled, permission-restricted environment to allow cleansing, validation, and testing.
• Time-Stamped Data Segmentation: Enabled PCI to retain full visibility of pre- and post-merger data for reporting and compliance.
• Controlled Access for Key Users: Users could review, validate, and approve data before deployment, minimising disruption.

By applying a meticulous and methodical approach, Mint® helped PCI Pharma Services not only integrate data successfully but enhance trust in it. The solution also delivered value beyond migration, strengthening PCI’s internal reporting capabilities and helping ensure a smoother onboarding process for newly acquired teams.

“Mint® have an intricate knowledge of what we do and how we do it. Their advice on timing for swapping over systems is crucial.”
— Tim Roberts, Chief Commercial Officer, PCI Pharma Services

With Mint®, PCI Pharma Services now has a reliable, partner for bringing new organisations into their ecosystem with minimal disruption. If your business is growing through acquisition and needs a future-proof way to consolidate systems, we’re here to help you do it with confidence.