Boosting Performance with Salesforce® Training Programme

Mint®’s Salesforce® training programme helped NextPharma boost performance, improve system adoption, and ensure teams had the confidence and knowledge to get the most out of Salesforce® . With operations spread across multiple regions and varied user experience levels, NextPharma needed more than a one-size-fits-all approach. Mint® delivered targeted training that not only closed skill gaps but also unlocked new efficiencies and better ways of working.

Mint® started by conducting a detailed analysis of the organisation’s existing Salesforce® use. This meant understanding where users were confident, where they struggled, and where processes could be refined. By tailoring the programme to these insights, Mint® made sure that training was relevant, practical, and aligned to real business needs rather than generic instruction.

The sessions were delivered by seasoned Salesforce® consultants who knew how to translate technical functions into everyday workflows. Instead of overwhelming teams with unnecessary complexity, Mint® focused on what mattered most, helping employees carry out their roles more effectively. This pragmatic approach made adoption smoother and drove immediate improvements in system use.

Key features of the training programme included:

• Role-Based Training: Sessions were tailored to specific user groups, from frontline staff to management, ensuring each team member gained the right level of expertise.
• Hands-On Learning: Practical exercises allowed users to apply new skills instantly, reinforcing confidence and knowledge retention.
• Ongoing Guidance: Mint® consultants provided follow-up support, helping staff embed their learning into daily routines and refine best practices.

The result was a noticeable shift in how Salesforce® was used day to day. Teams became faster, more accurate, and more confident in handling tasks that once required workarounds or external support. Managers benefited from more reliable data, while frontline staff found the system easier to navigate, reducing frustration and wasted time.

Mint® designed the training with us in mind. They understood our teams, our challenges, and delivered it in a way that made sense. We’ve already seen the benefits in how quickly people have adopted new processes.

— Hannah Scholes, Executive Assistant, NextPharma

For NextPharma, the real value was in creating a culture where Salesforce® was no longer seen as a hurdle but as a trusted tool. By investing in Mint®’s training programme, they didn’t just improve system adoption, they strengthened capability across the business, set the stage for long-term growth, and ensured they were getting the best possible return from their Salesforce® investment. Want to see how our training can boost your teams performance? Let’s talk