Powering Patient-Centric Care with the Salesforce® Titan PMR Integration

The Salesforce® Titan PMR integration enabled PillTime to connect complex systems, maintain regulatory compliance, and deliver an intuitive, patient-focused platform for pharmacy innovation. As a fast-growing digital pharmacy, PillTime needed a reliable integration that would allow Salesforce® to work seamlessly with Titan and multiple third-party systems, all while ensuring compliance and empowering users. Mint® brought the expertise to make it happen.

At the outset, PillTime faced several challenges. The new Titan PMR had to be fully synchronised with Salesforce® and other supporting systems, but complexity across platforms risked bottlenecks. Compliance was another priority, any changes needed to meet stringent healthcare regulations without creating friction for internal teams. Finally, the solution had to be user-friendly to guarantee adoption and confidence among staff.

Mint® began with comprehensive business analysis. A dedicated Business Analyst collaborated with every PillTime department, ensuring processes, compliance standards, and user needs were mapped in detail. This upfront planning was vital in building a solution that was robust, future-ready, and designed around people as much as technology.

The project required cross-team alignment. Mint® worked not only with PillTime but also with multiple third parties, creating a clear roadmap that kept stakeholders connected and accountable. Development followed an iterative approach: features were built in phases, user-tested, and refined through real-time feedback. This meant the system evolved in lockstep with team requirements, reducing risk and ensuring adoption from the start.

Key features of the integration included:

• Unified Systems: Salesforce® and Titan now operate in harmony, with third-party systems feeding into the same ecosystem.
• Regulatory Compliance: Processes were designed with healthcare regulations at their core, giving teams confidence in every transaction.
• User-Centered Design: Interfaces were redesigned for clarity, improving staff confidence and compliance rates.
• Collaborative Workflow: Custom portals enabled patient communication through streamlined, secure channels.

The impact was immediate. Staff experienced a more intuitive interface that boosted adoption and compliance. Patients benefited from clearer communication and safer processes. And strategically, Salesforce® now functions as a true integration hub, supporting PillTime’s mission to innovate in patient care.

Mint® guided us through a complex build, ensuring everyone’s needs were met. Our teams feel empowered and the system now works for us, not the other way around.

— Oliver McCarthy, PMO Manager, PillTime

For PillTime, the Mint® Salesforce® Titan PMR integration was more than a technical project, it was a transformation of how digital pharmacy services are delivered. The system is now stronger, more compliant, and fully aligned with the organisation’s future growth.So let’s talk and see how Mint® can help you.