Salesforce® Shipmate Integration Enhance Delivery Operations

A Salesforce® Shipmate integration allowed PillTime to simplify its logistics, streamline delivery processes, and ensure that patients received medication on time without delays. For a healthcare provider, reliability in distribution is just as critical as the prescriptions themselves, and Mint® made that possible through seamless system connectivity.

Prior to Mint®’s involvement, PillTime faced challenges with manually tracking shipments and coordinating deliveries across multiple carriers. This often meant delays, limited visibility into package statuses, and additional admin for internal teams. For patients depending on timely delivery of vital medication, these challenges had significant implications.

Mint® introduced the Shipmate integration directly within Salesforce®, embedding delivery management into the existing platform. This gave PillTime’s team a single, centralised view of every shipment, carrier, and delivery update, all without switching between systems.

Key features of the Shipmate integration included:

• Centralised Tracking: All shipment data visible directly within Salesforce®, reducing the need for multiple external systems.
• Multi-Carrier Support: Integration across different delivery partners, giving PillTime flexibility and resilience.
• Automated Notifications: Proactive updates for both staff and patients, ensuring confidence in delivery timelines.

The integration provided more than convenience, it enhanced trust. With full visibility of deliveries, PillTime could act quickly on any issues, reducing missed or delayed prescriptions. Internal staff saved valuable time that had previously been wasted on manual follow-ups, and patients benefitted from more reliable service.

Delivery used to be a constant worry. With Shipmate in Salesforce, we finally have control and clarity. It’s freed up time and improved patient satisfaction massively.

— Oliver McCarthy, PMO Manager, PillTime

Through the Salesforce® Shipmate integration, PillTime achieved a smoother, more reliable logistics process that directly supported patient wellbeing. It was a perfect example of Mint® enabling technology to make a tangible, real-world impact. So let’s talk and see how Mint® can help you.