Unifying Systems with the Mint® Salesforce® Sage X3 Integration

The Salesforce® Sage X3 integration helped F. Ball and Co. Ltd. break down silos, automate data syncing, and empower teams with a unified view of customer and financial information. As the UK’s leading manufacturer of flooring installation products, F. Ball needed its Salesforce® and Sage X3 platforms to work together seamlessly. Mint®, in partnership with Cindercone, made it happen, improving operational agility and driving smarter decision-making.

Before the integration, the sales and finance teams were working in disconnected systems. Data had to be entered manually into both Salesforce® and Sage X3, creating duplication, delays, and a higher risk of errors. This not only slowed productivity but also limited the quality of customer insight available to the team. Mint® stepped in with a structured integration solution that changed everything.

Working closely with F. Ball and Cindercone, Mint® implemented a tailored integration between Sage X3 and Salesforce®, ensuring that data flowed securely and automatically between the two platforms. The result? A streamlined, scalable solution that removed manual admin and unlocked a single source of truth across departments.

Key features of the solution included:

• Seamless System Integration: Real-time data synchronisation between Salesforce® and Sage X3 to ensure consistency across teams.
• Automation Implementation: Eliminated the need for manual data entry, reducing errors and saving valuable staff time.
• Unified View of Data: Sales and finance teams gained access to accurate, up-to-date records from one central location.
• Customer Experience Enablement: Teams could now act faster, with clearer insights into customer history, purchasing, and communication.

This solution not only improved operational efficiency but also elevated the experience for both internal users and external customers. Sales, finance, and service teams were empowered to respond faster and more accurately, leading to better relationships and smarter business outcomes.

It was important to us that our systems supported our customers from the moment they became aware of F. Ball, making it vital that our two systems talk to each other. Mint® and Cindercone not only made that happen but helped guide us to secure a solution that helps us to keep pushing our customer experience.

— Darren Kenyon, Managing Director, F. Ball and Co. Ltd.

The Salesforce® Sage X3 integration delivered by Mint® provided measurable value by reducing inefficiencies, enabling real-time reporting, and providing a strong foundation for future digital transformation. For businesses looking to unify platforms and improve customer experience, Mint® brings the clarity, structure, and expertise to get it right. So let’s talk.