Gaining Insight with the Report and Dashboard Suite

The Salesforce® report and dashboard suite gave PillTime real-time visibility and actionable insights, helping the organisation make confident, data-driven decisions. For a healthcare provider responsible for ensuring medication is delivered to patients with precision and consistency, access to clear, accurate reporting is fundamental. Mint® ensured that PillTime’s teams had the tools and dashboards they needed to stay in control.

Before Mint®’s involvement, PillTime relied on manual reporting methods that consumed time and lacked the level of detail required for effective decision-making. Operational leaders had to chase down spreadsheets, teams couldn’t always align on performance metrics, and real-time visibility was limited. This slowed responsiveness and created unnecessary barriers to improving efficiency.

Mint® stepped in to design a suite of custom Salesforce® reports and dashboards tailored to PillTime’s operations. These dashboards pulled data directly from Salesforce®, ensuring all information was centralised, accurate, and up to date. With powerful visuals and easy-to-understand layouts, the dashboards gave everyone – from frontline staff to senior leaders – the clarity they needed.

Key features of the report and dashboard suite included:

• Real-Time Data Access: Dashboards refreshed instantly, giving PillTime teams an accurate, up-to-the-minute view of operations.
• Customised Visualisation: Reports and dashboards were designed around PillTime’s unique KPIs, ensuring insights were relevant and actionable.
• Improved Collaboration: With everyone working from the same data source, teams could align on performance and next steps without confusion.

The impact was immediate. Instead of spending hours collating and validating data, PillTime teams could focus on interpreting insights and taking action. Leaders had a clear view of delivery performance, patient communications, and operational bottlenecks, all visible in a single platform. This not only streamlined daily management but also supported long-term strategic planning.

The dashboards Mint created have completely changed the way we work. We can now see exactly what’s happening at any given time and respond proactively instead of reactively.

— Oliver McCarthy, PMO Manager, PillTime

By implementing the Salesforce® report and dashboard suite, PillTime gained far more than reporting tools, it gained confidence. Teams could trust the accuracy of their data, spot issues quickly, and make proactive decisions that benefitted both the business and its patients. For a healthcare provider operating at scale, this level of visibility and control was transformative. So let’s talk and see how Mint® can help you gain operating clarity.