Elevating Patient Experience with the Salesforce® Patient Portal Integration

The Salesforce® patient portal integration helped PillTime deliver a seamless, intuitive, and branded digital experience that reduced costs, streamlined workflows, and reinforced its reputation for premium care. For a company focused on making medication management easier and safer for patients, the portal had to combine efficiency with an engaging, user-first interface. Mint® made that happen.

PillTime identified several opportunities to improve the way patients interacted with their platform. Navigation needed to be clearer, support costs had to be reduced, and digital touchpoints had to maintain brand consistency across every interaction. At the same time, system performance improvements were required without adding unnecessary complexity or slowing down Salesforce® operations.

Mint® partnered with PillTime to rethink the structure of the Patient Portal within Salesforce®. By redesigning key components, simplifying user flows, and ensuring seamless brand continuity, Mint® helped the company strike the balance between usability, cost-effectiveness, and scalability.

Key features of the integration included:

• Efficiency Gains: Simplified flows cut down clicks, reduced backend load, and saved valuable time for both patients and staff.
• Seamless Integration: The portal remained fully consistent in look and feel, preserving PillTime’s trusted brand identity.
• Optimised Components: Core Salesforce® elements were rebuilt to enhance speed, reliability, and ease of maintenance.

The results were transformative. Patients found the portal easier to navigate, with faster access to their prescriptions and services. Internal teams experienced fewer manual interventions and a significant reduction in support costs. The portal not only met performance and branding goals but also gave PillTime a future-ready foundation to scale digital services.

Mint® helped us put the patient experience first, without losing sight of performance or cost. The results speak for themselves.

Oliver McCarthy, PMO Manager, PillTime

For PillTime, the impact of the project went beyond smoother navigation. It reinforced the brand’s digital-first strategy, instilled trust through consistency, and provided a scalable infrastructure ready to meet evolving patient expectations. The Salesforce® patient portal integration enabled PillTime to continue setting the standard for accessible, patient-friendly digital healthcare. So let’s talk and see how Mint® can help you connect your systems.