Staying Agile with the Mint® Managed Services Agreement

The Mint® Salesforce® managed services programme gave NextPharma the flexibility, expertise, and ongoing support needed to stay agile and focused on business growth. Instead of being weighed down by technical admin or stalled by system issues, NextPharma could rely on Mint® to keep Salesforce® running smoothly and evolving in line with their needs.

Mint® worked closely with the NextPharma team to design a Managed Services Agreement (MSA) that matched their operating model. This provided direct access to experienced Salesforce® consultants on an as-needed basis, ensuring the business could handle both everyday requests and larger system changes without delay. Rather than hiring additional internal staff, NextPharma benefited from a scalable, cost-effective approach that delivered specialist expertise exactly when it was required.

What set Mint® apart was the proactive nature of the partnership. The team didn’t just resolve issues, they anticipated needs, offered best practice guidance, and suggested improvements that helped NextPharma extract more value from Salesforce®. This approach created real momentum, with every adjustment feeding into greater efficiency and better user adoption across the organisation.

Key features of the managed services programme included:

• Expert Support on Demand: Quick resolution of admin tasks, field updates, and permissions, all managed by Mint®’s certified consultants.
• Agile Change Handling: Requests were addressed flexibly, with minimal disruption to ongoing operations.
• Proactive Best Practice Advice: Guidance on how to improve usage, streamline processes, and get more out of the system.
• Scalable Model: Support scaled up or down in line with business activity, keeping costs predictable and manageable.

The results spoke for themselves. NextPharma’s in-house teams were freed from firefighting system issues and could focus on their core responsibilities. At the same time, Salesforce® became a more reliable and powerful tool, supporting the business without creating additional admin burden.

Mint® are always just a message away. Their managed services approach means we have expert support whenever we need it, without the overhead of a full-time hire. It’s given us confidence and flexibility.

— Hannah Scholes, Executive Assistant, NextPharma

For NextPharma, the Mint® Salesforce® managed services programme wasn’t just about support, it was about creating the conditions for long-term success. With the reassurance of expert guidance and the freedom to focus on what matters, the business could grow with confidence, knowing its Salesforce® environment would always be aligned, efficient, and ready for the future. Want to see how we can help give you this peace of mind? Let’s talk.