Salesforce® Managed Services Solution Accelerates Platform Improvements For Proactis

The Mint® Salesforce® managed services solution helped Proactis unlock faster innovation, reduce pressure on internal resources, and maintain a Salesforce® environment that evolves in step with their growing needs. As a leader in Source-to-Pay software solutions, Proactis required more than basic admin support, they needed a partner who could adapt quickly, solve complex challenges, and offer strategic guidance. Mint® provided all of that, and more.

Rather than hiring a full-time developer or stretching an already busy in-house team, Proactis partnered with Mint® under a tailored Managed Services Agreement (MSA). This flexible engagement allowed them to scale Salesforce® support based on demand, accessing the right mix of administrator and developer expertise without committing to long-term internal headcount.

Mint® played a key role not just in resolving issues but in actively recommending improvements. From simplifying automation to enhancing user experience, Mint® helped ensure that every change aligned with broader business objectives. Whether responding to time-sensitive fixes or implementing more strategic enhancements, Mint® became a trusted extension of the Proactis team.

Key features of the solution included:

• Adaptive Expertise: Mint® provided both admin and developer-level support, adjusting to the complexity of each request.
• Fast-Track Fixes: Urgent needs were addressed quickly to avoid disruption and keep projects on track.
• Proactive Strategic Input: Mint® continuously recommended improvements to automation and UX to keep Proactis ahead of the curve.

This model delivered significant advantages. Proactis gained agility without the overhead of full-time hires and confidence that their Salesforce® environment was in expert hands. Updates were rolled out faster, new features were implemented with ease, and day-to-day management became smoother and less reactive.

Having Mint® as part of the team means we can evolve faster without cutting corners. It’s not just about fixing things, it’s the advice, the flexibility, and the peace of mind that we can keep pushing forward without slowing down.

— Michelle Emery, CRM Coordinator, Proactis

For Proactis, the partnership with Mint® wasn’t just about technical support, it was about strategic enablement. They now operate with a Salesforce® platform that works smarter, adapts faster, and adds more value with every release.

The Mint® Salesforce® managed services solution is ideal for tech-led businesses seeking flexibility, expertise, and sustainable growth, without the complexity of managing it all alone. So let’s talk.