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Creating Agility with the Mint® Salesforce® Managed Services

  • High-Tech
  • Managed Services
  • Partnership
  • Sales Cloud
Mint® & OCF - Mint® Salesforce® managed services
Mint® & OCF - Mint® Salesforce® managed services
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The Mint® Salesforce® managed services helped OCF Ltd. make the most of a complex CRM environment, bringing clarity, control, and flexibility to a system that had outgrown its original design. As a high-performance computing and data analytics leader, OCF relies on Salesforce® to manage long-cycle deals and high-value relationships. But without internal Salesforce® expertise, the system became hard to evolve. Mint® stepped in with a flexible support model that allowed OCF to improve what they had, while building a roadmap for what’s next.

Rather than rebuild from scratch, OCF chose to invest in smarter support. Mint® provided a tailored Managed Services Agreement (MSA) that gave them on-demand access to certified Salesforce® experts. From small fixes to strategic input, Mint® helped OCF prioritise improvements without the overhead of hiring internally or committing to rigid project timelines.

The engagement began with a clear understanding of where the system was underperforming, particularly around siloed data, reporting gaps, and limited integration with tools like Sage 200. Mint® worked iteratively to address those issues while keeping the system stable and usable in day-to-day operations.

Key features of the solution included:

  • Responsive Admin Support: Mint® quickly resolved day-to-day issues like data visibility, user permissions, and dashboard updates.
  • Strategic Input: Offered insight into long-term integration opportunities and best practices, without requiring a formal project setup.
  • Flexible Usage Model: Support scaled up or down based on OCF’s evolving priorities, budgets, and timelines.
  • Performance Enhancements: Introduced quick wins like opportunity splits and lead segmentation that made reporting easier and more accurate.

The result? A CRM system that continues to deliver value without disruption or major rework. With Mint® just a message away, OCF’s internal teams are empowered to ask questions, make changes, and build confidence in their platform, knowing that expert help is always on hand.

Mint® understood our challenges immediately and delivered a solution that not only improved our data flow but also set us up for future growth.


— Andrew Dean, Sales Director, OCF Ltd.

The Mint® Salesforce® Managed Services Agreement (MSA) isn’t just about solving problems it’s about enabling progress. For OCF, that means continuous improvement without the stress of managing everything alone. For any business with a growing Salesforce® system and competing priorities, Mint® offers the right mix of expertise, flexibility, and strategic guidance.Let’s see how we can help you.

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