Mint® Salesforce® Managed Services: Driving Confidence & Self-Sufficiency

The Mint® Salesforce® managed services helped F. Ball and Co. Ltd. unlock long-term confidence, optimise platform performance, and reduce dependency on external support. As a market-leading manufacturer entering the Salesforce® ecosystem for the first time, F. Ball needed a trusted partner to help them build internal knowledge, streamline processes, and adapt to the platform at pace. Mint® delivered exactly that.

With a team new to Salesforce®, F. Ball knew the importance of getting it right. They required more than system setup, they needed tailored training, strategic guidance, and on-demand support. Mint® provided a flexible Managed Services Agreement (MSA) that empowered the internal team, while ensuring critical technical elements were managed by certified experts.

From system refinements to workflow automation, Mint® helped shape a CRM environment that worked with the business, not against it. Hands-on support was paired with real-time troubleshooting and proactive advice, helping F. Ball get the most out of their Salesforce® investment without overreliance on external vendors.

Key features of the solution included:

• Proactive System Management: Updates, issue resolution, and platform optimisation handled by Mint®’s experts.
• Tailored Support & Training: Custom onboarding and live guidance ensured user confidence and adoption.
• Workflow Refinement: Day-to-day processes were streamlined to boost efficiency across teams.
• Strategic Oversight: Mint® advised on long-term platform strategy aligned with business objectives.

The result was a Salesforce® platform that felt intuitive, scalable, and genuinely useful to everyone using it. F. Ball’s internal team grew more confident with every sprint, gaining control over the system without the fear of making mistakes.

Moving to Salesforce® was a big step for us, and we wanted to make sure we got it right. Mint® made the whole process simple. They guided us from day one, handled the technical side, and gave us the support we needed to feel confident.

— Karl Brannigan, Sales Director, F. Ball and Co. Ltd.

The Mint® Salesforce® managed services solution gave F. Ball peace of mind, clearer processes, and the confidence to manage their own CRM long-term. For any business that wants expert support without unnecessary dependency, Mint® delivers agility, enablement, and lasting value, so let’s talk.