Strengthening Resilience with the Mint® Salesforce® Managed Services Agreement

The Mint® Salesforce® managed services agreement empowered Istari to scale its operations and maintain a robust, responsive Salesforce® environment while allowing internal teams to focus on strategic cyber resilience initiatives. As a high-growth cybersecurity firm with a global footprint, Istari required a flexible support model that could bolster internal resources and meet the evolving demands of a fast-paced, high-tech sector. Mint® delivered just that.

While Istari had Salesforce® capabilities in-house, they recognised the need for additional guidance and hands-on technical support to get the most from their CRM investment. Rather than overextending their team with technical administration and troubleshooting, Istari partnered with Mint® to strengthen and streamline their Salesforce® operations. This collaboration not only ensured expert oversight of their platform, but also enabled the business to scale confidently without adding pressure to internal staff.

Through a tailored Managed Services Agreement (MSA), Mint® provided proactive system management, handling everything from workflow refinements to automation and strategic improvements. One of the key differentiators in this engagement was Mint®’s real-time issue resolution. Their consultants worked seamlessly with Istari’s internal team to diagnose and resolve challenges as they emerged, reducing downtime and ensuring business continuity.

Key features of the solution included:

• Proactive System Oversight: Mint® managed vital Salesforce® functions, ensuring the system ran smoothly, securely, and in alignment with business goals.
• Hands-On Troubleshooting: Rapid support minimised disruptions, freeing internal teams to focus on innovation and strategic priorities.
• Process Refinement: Mint® automated key workflows and enhanced platform usability, creating efficiencies across the business.
• Collaborative Expertise: Continuous engagement with Istari’s team allowed for tailored solutions, responsive delivery, and long-term scalability.

The impact was immediate and tangible. With Mint® at their side, Istari accelerated resolution timelines, strengthened platform performance, and freed internal bandwidth for more impactful work. The flexibility of Mint®’s support meant that Istari’s team could lean on expert input when needed, without the rigidity of traditional support models.

“They work seamlessly with our in-house team, tackling real-time challenges head-on and providing the additional expertise we need to scale confidently.”

— Richard Handley, VP Operations Istari

For Istari, the partnership went beyond platform maintenance, it was about enabling their business to move faster, smarter, and with greater confidence. The Managed Services Agreement (MSA) gave them the agility and technical edge needed to stay ahead in the cybersecurity space.

Whether you’re growing your platform or want peace of mind that your system is covered, Mint® delivers dependable, flexible Salesforce® support that scales with your success. So let’s talk.