Building Confidence with a Mint® Salesforce® Health Check

The Mint® Salesforce® health check gave Sterling Pharma Solutions the clarity and direction needed to strengthen their CRM environment and prepare for future growth. Operating as a global CDMO with complex processes and multiple international sites, Sterling required complete visibility into how Salesforce® was performing. Mint® delivered a structured, insight-driven review that not only highlighted opportunities but also provided a clear path forward.

Rather than relying on assumptions, Mint® conducted a deep-dive assessment of Sterling’s Salesforce® organisation. This comprehensive audit examined system architecture, data integrity, automation logic and security settings to ensure the platform was operating as intended. By combining technical expertise with a practical understanding of business workflows, Mint® translated complex findings into meaningful insights the team could immediately act upon.

Central to the engagement was the delivery of a detailed diagnostic report. This provided Sterling with a transparent view of strengths, risks and inefficiencies across their CRM environment. Importantly, Mint® didn’t just identify issues – they prioritised them, enabling Sterling to focus on the improvements that would deliver the greatest operational impact first.

Key elements of the engagement included:

• Comprehensive Org Audit: A full review of data quality, workflows, automation and system configuration to uncover improvement opportunities.
• Clear Diagnostic Reporting: Structured insights that made complex technical findings easy to understand and act on.
• Prioritised Improvement Roadmap: Practical recommendations covering immediate fixes and longer-term strategic enhancements.
• Targeted Enhancements: Implementation of key updates, including refined processes, improved validation and streamlined automation.

The impact extended beyond technical improvements. By giving Sterling a clear understanding of how their system operated, Mint® enabled greater confidence in day-to-day use and future planning. Teams could rely on Salesforce® to support their workflows more effectively, while leadership gained assurance that the platform was ready to scale alongside business growth.

“Mint® brought clarity to our Salesforce® setup and gave us a roadmap we could act on immediately. Their improvements have made the system faster, more reliable and ready for what’s next.”

– Mark Millar, VP Global Commercial Operations, Sterling Pharma Solutions

For Sterling, the engagement was about more than system performance – it was about establishing a trusted foundation for ongoing innovation. With improved visibility, refined processes and a clear development path, Salesforce® is now positioned to support new initiatives and evolving operational demands.

The Mint® Salesforce® health check is ideal for organisations seeking a clear, expert-led evaluation of their CRM environment. By combining technical depth with practical recommendations, Mint® helps businesses strengthen reliability, unlock efficiency and ensure their Salesforce® platform is ready for whatever comes next. Let’s talk how we can help you.