Uniting Teams and Data with Salesforce® Acquisition Integration

The Mint® Salesforce® acquisition integration enabled PCI Pharma Services to unite people, processes, and data from a newly acquired business into a single, consolidated CRM platform, within an impressive eight-week timeframe. As a global CDMO with over 7,500 employees and operations spanning 38 global facilities, PCI needed more than a technical migration; they required a seamless integration that delivered strategic alignment, operational consistency, and rapid onboarding. Mint® delivered exactly that.

The challenge was significant. PCI had recently acquired a San Diego sterile fill finish business, and their Salesforce® instance had to be merged into PCI’s existing CRM ecosystem without disrupting day-to-day operations. The two environments featured different workflows, varied validation rules, and distinct automation logic. On top of that, a clean, secure, and accurate data migration was critical to provide leadership with clear visibility into post-acquisition performance.

Mint® approached the integration with a structured, collaborative methodology, working hand-in-hand with PCI’s leadership and operational teams. This was far more than a technical exercise, it was a business transformation designed to bring teams together under a shared operational vision.

Key aspects of the integration included:

• Process Harmonisation: Aligning workflows, validation rules, and page layouts to PCI’s established business standards.
• Automation Alignment: Reconfiguring workflows to reflect consistent, unified business logic.
• Data Migration: Mapping, cleansing, and securely migrating legacy data into PCI’s Salesforce® instance.
• Actionable Reporting: Delivering tailored dashboards to provide leadership with real-time insights and operational oversight.

By standardising processes and creating one unified CRM environment, Mint®  empowered PCI to onboard the new team quickly and operate as a single, aligned organisation. Leadership could now make decisions based on accurate, consistent reporting—driving efficiency and collaboration across the business.

The benefits extended well beyond the technology. Mint®’s leadership ensured the acquisition’s momentum was maintained, avoiding the delays and inefficiencies that can derail integrations. The unified Salesforce® platform not only improved day-to-day operations but also laid the foundation for scalable growth across PCI’s global operations.

This achievement was only possible thanks to Mint®’s leadership and execution, combining two separate Salesforce® orgs into one fully integrated system in just eight weeks.

— Aria Truninger, Sr. Director, Global Proposals, PCI Pharma Services

For organisations navigating the complexities of post-acquisition integration, Mint® brings the expertise, structure, and speed needed to transform disparate systems into a single, powerful CRM that supports growth and strategic success. So let’s talk.