Driving Patient Connectivity with the Salesforce® MyGP Integration

The Salesforce® MyGP integration empowered PillTime to connect patient services seamlessly, ensuring workflows ran more efficiently and healthcare delivery became faster and more reliable. By integrating MyGP’s patient engagement platform into Salesforce®, Mint® created a joined-up system that reduced duplication, improved communication, and gave staff the tools to focus on what matters most, supporting patients.

PillTime’s ambition was to expand access to its service by linking its technology with MyGP, a widely used app enabling patients to manage prescriptions and healthcare interactions. However, connecting two systems with very different data models required deep technical knowledge and a clear understanding of healthcare compliance. Without this, patient data risked fragmentation, undermining both efficiency and patient experience.

Mint® stepped in with its trademark consultative approach. By carefully mapping both PillTime’s internal processes and MyGP’s data flows, Mint® designed a Salesforce® integration that handled sensitive patient data securely while maintaining simplicity for frontline users. Their expertise in both healthcare workflows and Salesforce® customisation was pivotal in balancing compliance with usability.

Development followed Mint® ’s agile delivery model, with iterative testing and stakeholder involvement throughout. This ensured that features aligned perfectly with patient needs, and that the integration supported staff without adding unnecessary admin. The result was a platform that empowered both patients and healthcare professionals by keeping data accurate, accessible, and actionable.

Key features of the integration included:

• Seamless Prescription Syncing: Prescriptions initiated through MyGP now flow directly into Salesforce®, reducing manual entry and the risk of error.
• Real-Time Patient Updates: Staff receive instant updates on patient requests, enabling faster responses and better service delivery.
• Compliance-First Design: The integration adheres to healthcare regulations, ensuring patient confidentiality is protected at every step.
• User-Friendly Interface: Staff interact with a streamlined system that prioritises ease of use and minimises repetitive tasks.

The benefits quickly became evident. Patients experienced faster prescription handling and clearer communication, while staff gained confidence in the accuracy of data being processed. Managers benefited from enhanced visibility across patient interactions, supporting better forecasting and service planning.

Mint® enabled us to connect with patients in a way that felt seamless and natural. Their expertise ensured MyGP became an extension of our service, not just another system to manage.

— Oliver McCarthy, PMO Manager, PillTime

The Mint® Salesforce® MyGP integration reinforced PillTime’s mission to put patients at the heart of its service. By bridging technology with healthcare delivery, Mint® helped the organisation stay agile, responsive, and ready to scale its patient-focused innovations.So let’s talk and see how Mint® can help you.