Salesforce® Managed Services Driving Operational Excellence
- CDMO
- Managed Services
- Partnership
- Sales Cloud
The Mint® Salesforce® managed services solution empowered PCI Pharma Services to optimise their Customer Relationship Management (CRM) operations, ensuring scalability, agility, and continuous innovation across their global enterprise. As a leading Contract Development & Manufacturing Organisation (CDMO) with over 7,500 employees across 15 sites, PCI Pharma Services required a robust Salesforce® strategy that could adapt to their evolving needs without the overhead of an extensive in-house team.
Recognising the complexities of managing a global CRM system, PCI Pharma Services sought a partner who could provide comprehensive Salesforce® support from user management to full-scale development projects. Mint® stepped in to deliver a tailored managed services solution that aligned with PCI’s operational goals and growth trajectory.
Our approach involved:
- Comprehensive Support: Handling everything from creating new users to developing custom functionalities, ensuring seamless CRM operations.
- Proactive Maintenance: Regular system health checks and updates to prevent issues before they arise.
- Strategic Development: Collaborating closely with PCI Pharma Services to identify opportunities for system enhancements that drive business value.
- Scalable Solutions: Adapting services to meet the changing demands of PCI’s expanding global footprint.
By entrusting their Salesforce® ecosystem to Mint®, PCI Pharma Services benefited from a team of specialists dedicated to maintaining and enhancing their CRM platform. This partnership allowed PCI Pharma Services to focus on their core competencies while ensuring their CRM system remained robust, efficient, and aligned with best practices.
“Mint listen to what we want to achieve and work through the process with us to ensure the outcomes are robust!”
– Tim Roberts, Chief Commercial Officer, PCI Pharma Services
The Mint® Salesforce® managed services solution not only streamlined PCI’s CRM operations but also fostered a culture of continuous improvement and innovation. With Mint® as a trusted partner, PCI Pharma Services is well-equipped to navigate the complexities of the pharmaceutical industry and drive sustained growth. If you’re looking to maximise your Salesforce® investment and empower your team with a tailored, future-proof solution, let’s talk and create your success story together.