Reducing Admin Pressure with the Mint® Salesforce® Managed Services

The Mint® Salesforce® managed services solution helped Salutem Care and Education stay responsive, efficient, and focused on delivering high-quality support without being bogged down by day-to-day Salesforce® admin. With a busy in-house team focused on frontline service delivery, Salutem needed a support model that could handle the technical detail while allowing them to concentrate on care. Mint® provided exactly that.

Rather than maintaining a full-time internal resource to manage Salesforce®, Salutem partnered with Mint® to create a tailored Managed Services Agreement (MSA). This gave their team direct access to certified Salesforce® experts ready to handle everything from user setups to interface changes and reporting support, as and when needed.

Mint® embedded a structured, on-demand support system that ensured even the smallest requests were handled quickly, with no unnecessary delays or friction. This wasn’t just about technical fixes, it was about creating capacity, improving response times, and reducing the mental load on internal teams.

Key features of the solution included:

• Expert Support on Demand: Routine admin, field updates, user permissions, and interface changes, all delivered quickly by experienced consultants.
• Agile Change Handling: Requests were managed flexibly, with minimal disruption to daily operations or care delivery.
• Scalable Support Model: Salutem could scale up usage when needed, without inflating internal headcount or overhead costs.

The result was a leaner, more agile team that could focus on the work that really matters, supporting the individuals in their care. With Mint® on standby, the in-house team had peace of mind that the system would work as needed, with no firefighting required.

“It’s been great having Mint® just a message away. We don’t have to faff about waiting days to sort something simple. It’s saved us time, effort and money. Can’t ask for much more than that!”
— Angela Wright, Business Development Support Manager, Salutem Care and Education

For Salutem, the value went beyond saved hours. It was about confidence, speed, and freedom. Mint® not only managed the system efficiently, they helped internal users make the most of it by offering guidance, sharing best practices, and suggesting improvements that might otherwise have gone unexplored.

The Mint® Salesforce® managed services  is perfect for organisations that want reliable, flexible support without committing to full-time technical staff. Whether you’re scaling, simplifying, or just want peace of mind, Mint® brings the expertise that keeps your Salesforce® platform performing at its best. Let’s see how we can help you.